Intern - Systems Administrator

Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks.

As an Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization.

Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration.

Apply now and unlock your potential with us!

JOB SUMMARY

The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You’ll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests.

This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level.

PRIMARY RESPONSIBILITIES

• Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
• Builds rapport with customers and digs into the details of their problems
• Prioritizes and schedules problems, and escalates where necessary to more experienced technicians
• Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved
• Uses diagnostic utilities to troubleshoot problems
• Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems
• Familiarizes yourself with software and hardware used and supported by the organization
• Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Follows up with customers after resolving their requests
• Develop help sheets and FAQs users
• Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

Must be in second year of an information technology program

PREFERRED EDUCATION & EXPERIENCE

Experience with desktop and knowledge of server operating systems, including Windows 7 / 8 / 10, Server 2008-2016, Microsoft Office

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Effective prioritization and execution sills, even under pressure
• Exceptional customer service orientation
• Experience working in a collaborative, team-oriented environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and / or hear.

The employee is occasionally required to walk, stand and twist / turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.