Support Analyst
VirtualVocationsDes Moines, Iowa, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Analyst.
Key Responsibilities
Respond to, log, and resolve customer's service tickets using an Incident Management System
Determine if additional routing or escalation of a service ticket is required
Create and distribute support communications to promote user self-help
Required Qualifications
1-2 years of experience as a Support Analyst
Ability to quickly learn new technology and products
Experience with all Microsoft applications
A self-starter able to work independently and in a team environment
Knowledge of customer service principles
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Support Analyst • Des Moines, Iowa, United States
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