Scope of Position
The Food Runner’s primary focus is to provide prompt, courteous and efficient food and beverage service in a resort hotel environment where attention to detail is key.
He / she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.
Position Requirements
- Professional demeanor appropriate for a restaurant environment.
- Previous food and beverage experience in a resort hotel environment is a plus.
- Basic computer knowledge (Micros or other POS systems).
- Outstanding and professional guest services skills.
- Food handling certificate is an asset.
- Knowledge of food and wine is an asset.
- Excellent eye for detail and the ability to multi-task.
- Must be of minimum legal age to serve alcohol according to state law.
Responsibilities
- Greet (using names) and acknowledge each guest promptly after seating with hotel greeting standard.
- Knowledge of restaurant layout and location of all equipment and supplies.
- Set tables with silverware and glassware, restock server stations.
- Know the ingredients, preparation, and proper presentation of all menu items and specials.
- Observe and take note of dirty and occupied tables that need a refresh.
- Perform side work assigned by management.
- Know and implement standards / procedures of service for guest.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
- Maintain cleanliness and condition of the work area.
- Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
- Perform any other reasonable duties as required by management.
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