Beta Operations Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do In this role, you will be a highly visible leader and operator playing a key role in defining how we beta test our most important innovations with customers.

You will work on topics that range from defining our product beta testing strategy to the nuts and bolts of beta operations.

As the Beta Operations Manager, you will build and own a scalable internal & customer-facing model for product beta testing in close collaboration with teams across Product, Growth, Field, and Operations.

You will guide Product Managers, Product Marketing Managers, Technical Program Managers and others on how to plan, implement, and learn from beta tests to increase the impact of our product innovation.

Why should you be excited about this role? You enjoy driving change in a business and seeing fast and impactful results.

You have a growth mindset and are excited to help scale a critically important business process through its next phase of growth.

You’re a people person that is energized by building relationships across the organization. This position is an individual contributor role reporting to the Director, Program Management.

Responsibility Shape our beta program strategy with priorities, standards, operations, and governance Develop and socialize beta testing best practices, based on internal and external research, iterating as we learn and grow Develop and manage resources, tools, and processes that support best practices in beta testing, such as training materials, entry / exit criteria and checklists, communication channels, and dashboards Design beta progress reviews, engaging with senior leadership across the organization, including the Chief Product Officer and Chief Operating Officer Provide expert guidance to product teams as they plan and design individual beta tests, including objective setting, considerations of participant volume and profile, cohorts, recruitment / invitation tactics, and measurement of success Develop processes and tools for beta initiative intake and tracking, providing insights across multiple platforms to enhance cross-functional visibility and adoption Partner with Insights and Analytics teams to ensure outcomes are measured through an established measurement framework that aligns with key customer outcomes and business decisions Identify and call out risks and decisions needed to improve findings from beta tests, enhance the customer experience, and improve General Availability launch success Monitor and report on key operational metrics, identify areas for improvement, and design and operationalize initiatives to drive continuous improvement Job Designation Hybrid : Employee divides their time between in-office and remote work.

Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job.

Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic BS / BA degree or equivalent in work experience 8+ years of experience managing complex, cross-functional projects in a management consulting, strategy & operations, or program management role Previous work experience in SaaS and / or customer innovation programs Preferred Passion for experimentation and learning from customers;

education or professional background in statistics, experimental design, user research, or related field is a plus Excellent communication and presentation skills with the ability to effectively build relationships with teams across the organization Knows enough to be dangerous regarding the product development process (testing environments, agile methodologies, etc.

• Agile attitude, comfortable with ambiguity and taking a first stab at how to approach a new question Active listener, able to effectively moderate discussions between product management, go-to-market leaders, and executives to drive consensus Strong steward of our values, customers, and business;
• willing to engage in difficult conversations with emotional intelligence Proactive, results-driven, and able to work independently Low ego and loves to make others shine and no task is too small for achieving results Critical eye with data, metric definitions, and presentation materials;

able to provide constructive feedback to improve program results Talented at simplifying complex content, decisions, and processes Ability to identify and articulate operational risks that may impact product delivery timelines and quality Comfort in synthesizing business requirements and guiding technical partners to develop or improve operational workflows, reports, and dashboards Proficient in Salesforce, Google Sheets, and Google Slides Experience with SQL, Confluence / Jira and / or Tableau is a plus Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations : California : $134,900.00 - $216,975.

00 base salary Illinois : $129,000.00 - $182,250.00 base salary Washington : $129,000.00 - $190,550.00 base salary This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following : Paid Time Off : earned time off, as well as paid company holidays based on region Paid Parental Leave : take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans : options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans : select retirement and pension programs with potential for employer contributions Learning and Development : options for coaching, online courses and education reimbursements Compassionate Care Leave : paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.

com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.

com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.

We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster #LI-HybridBasic BS / BA degree or equivalent in work experience 8+ years of experience managing complex, cross-functional projects in a management consulting, strategy & operations, or program management role Previous work experience in SaaS and / or customer innovation programs Preferred Passion for experimentation and learning from customers;

education or professional background in statistics, experimental design, user research, or related field is a plus Excellent communication and presentation skills with the ability to effectively build relationships with teams across the organization Knows enough to be dangerous regarding the product development process (testing environments, agile methodologies, etc.

• Agile attitude, comfortable with ambiguity and taking a first stab at how to approach a new question Active listener, able to effectively moderate discussions between product management, go-to-market leaders, and executives to drive consensus Strong steward of our values, customers, and business;
• willing to engage in difficult conversations with emotional intelligence Proactive, results-driven, and able to work independently Low ego and loves to make others shine and no task is too small for achieving results Critical eye with data, metric definitions, and presentation materials;

able to provide constructive feedback to improve program results Talented at simplifying complex content, decisions, and processes Ability to identify and articulate operational risks that may impact product delivery timelines and quality Comfort in synthesizing business requirements and guiding technical partners to develop or improve operational workflows, reports, and dashboards Proficient in Salesforce, Google Sheets, and Google Slides Experience with SQL, Confluence / Jira and / or Tableau is a plusIn this role, you will be a highly visible leader and operator playing a key role in defining how we beta test our most important innovations with customers.

You will work on topics that range from defining our product beta testing strategy to the nuts and bolts of beta operations.

As the Beta Operations Manager, you will build and own a scalable internal & customer-facing model for product beta testing in close collaboration with teams across Product, Growth, Field, and Operations.

You will guide Product Managers, Product Marketing Managers, Technical Program Managers and others on how to plan, implement, and learn from beta tests to increase the impact of our product innovation.

Why should you be excited about this role? You enjoy driving change in a business and seeing fast and impactful results.

You have a growth mindset and are excited to help scale a critically important business process through its next phase of growth.

You’re a people person that is energized by building relationships across the organization. This position is an individual contributor role reporting to the Director, Program Management.

Responsibility Shape our beta program strategy with priorities, standards, operations, and governance Develop and socialize beta testing best practices, based on internal and external research, iterating as we learn and grow Develop and manage resources, tools, and processes that support best practices in beta testing, such as training materials, entry / exit criteria and checklists, communication channels, and dashboards Design beta progress reviews, engaging with senior leadership across the organization, including the Chief Product Officer and Chief Operating Officer Provide expert guidance to product teams as they plan and design individual beta tests, including objective setting, considerations of participant volume and profile, cohorts, recruitment / invitation tactics, and measurement of success Develop processes and tools for beta initiative intake and tracking, providing insights across multiple platforms to enhance cross-functional visibility and adoption Partner with Insights and Analytics teams to ensure outcomes are measured through an established measurement framework that aligns with key customer outcomes and business decisions Identify and call out risks and decisions needed to improve findings from beta tests, enhance the customer experience, and improve General Availability launch success Monitor and report on key operational metrics, identify areas for improvement, and design and operationalize initiatives to drive continuous improvement