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Genesys Cloud Engineer

VirtualVocations
Garland, Texas, United States
Full-time

A company is looking for a Genesys Cloud Engineer to provide implementation and support for call center technology solutions.

Key ResponsibilitiesDesign, configure, implement, and support IVR / ACD scripts for Genesys Cloud SolutionsAdminister and support Genesys Cloud solutions while coordinating technical documentationCollaborate with Technical Account Managers, Project Managers, and Sales on support and project workRequired Qualifications2+ years of experience in Genesys Cloud CX technologyGenesys Cloud CX certification is a plusKnowledge of SIP Protocol implementation and support is preferredDevelopment skills in Java / JavaScript, HTML, REST Web Services, and Microsoft SQL Server are a plus1+ years of experience in network administration and support is a plus

10 days ago
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