Responsibilities include : -Remotely assist a dispatched tech with installation, troubleshooting and problem resolution.-Assist with hardware configuration, installation, removal, relocation, and reassignment.
- Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.
- Provide remote support for Jersey City / NYC infrastructure projects involving assets securing, data cleansing and evidence collection for equipment relocation or removal.
- Ticket administration, timely updates, accurate closures, and queue management.-Verify the dispatched technician, work order, targeted equipment, and location.
- Record the dispatched technician onsite check-in and check-out times.-Document all work activities, asset information and evidence collection.
- Take ownership of ticket that requires customer follow-up.-Follow-through on tickets that require 3rd party resolver or escalation.
- Available to support off hours / weekend onsite and remote activities.-Assist with onsite secure shipping and asset disposal events.
- Perform hardware survey and inventories.-Identify, trace, and troubleshoot network connections via patch panel (plus to have but not necessary)Knowledge & Experience : -Good knowledge of IT equipment hardware and peripherals.
- Good knowledge of PC internal components including depreciated and current models.-Working knowledge of operating systems, protocols, desktop admin and MS office suite.
- Basic understanding of networking devices, and TCP / IP protocols.-Adept at reading and interpreting knowledge base documents, technical manuals, and procedural documentation.
- Hands-on hardware troubleshooting, remote desktop and phone support experience is a plus.Qualifications : -Bachelor's degree and / or extensive relevant experience.
- Minimum of two years of proven work experience as a computer technician and end user services, working within a team-oriented, collaborative environment.
- Excellent Microsoft Windows, Office support and troubleshooting experiences.-Excellent verbal and written communications skills.
- Intermediate knowledge of network architecture and topologies-Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
- Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line)
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Provide remote support for Jersey City/NYC infrastructure projects involving assets securing, data cleansing and evidence collection for equipment relocation or removal. Ticket administration, timely updates, accurate closures, and queue management. Available to support off hours/weekend onsite and ...
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