Technical Support Specialist

Overview

DP World is seeking a highly skilled and motivated Technical Support Specialist to join our team. You will plan, execute, and oversee technology-related projects from start to finish, ensuring they are completed on time, within scope, and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery.

Key Accountabilities

• Ensure infrastructure and software standards are maintained for all DP World regional locations under area of support, with the ability to perform site audits as required
• Perform proactive maintenance and management activities within team core platforms
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures
• Document technical knowledge in notes and manuals within the company IT Knowledge Base (ITKB)
• Create / update work instructions for new tasks or modified steps, ensure documentation is properly formatted and stored per IT Management guidance
• Evaluate and improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Diagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software
• Provide support on network systems and protocols as well as server hardware and operating systems as required
• Provide white-glove IT support for hardware, software, mobile devices, and conferencing tools
• Ensure seamless operation of executive workstations, home office setups, and travel tech
• Set up and troubleshoot AV systems for board meetings, town halls, and virtual conferences
• Adhere to DP World's security process while proactively identifying security issues and escalating these to the TSE team lead or appropriate manager
• Adhere to the DP World Software testing and approval process
• Support third party application management, package creation and deployments
• Adhere to the DP World purchasing process to ensure that all IT equipment is properly tracked throughout the hardware lifecycle
• Provide onsite support for site launches / expansions / changes and server / network refreshes with up to 30% travel (required)
• Participation in a regional on-call rotation (required)
• Other duties as assigned
• Required to work five (5) days per week in office (no hybrid / remote arrangement)

Qualifications, Experience And Skills

Please note

This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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