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Information Technology Specialist 2 (NY HELPs) - 6990

New York State
Albany
$65K-$82.7K a year
Permanent
Full-time

Minimum Qualifications Open Competitive : A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

A bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

Two years of professional experience in information technology.

Transfer : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18;

OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b / c Appointment : This position is eligible for 55b / c designation and candidates are encouraged to apply.

NYS HELPS : This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Duties Description Under the direction of Information Technology Specialist 3, SG23, within the Chief Technology Office / Business Applications Services / Environment, Energy, & Transportation portfolio, the position will work with customers ensuring their systems meet their business needs.

Specific duties include, but are not limited to :

  • Gather and analyze system requirements,
  • Prepare specifications and documents for programmers,
  • Validate results by testing programs,
  • Serve as the first point of contact for business applications,
  • Provide customer service and functional support to end-users,
  • Work with customers to diagnose, review, and resolve incidents,
  • Work with teams, both technical and cross-functional, to assess solution needs.
  • 30+ days ago
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