The Team :
The Client Relations team oversees all content and aspects of the business while supporting omnichannel services and client phone / email inquiries in partnership with US flagship boutiques.
The seasonal position begins in early October 2024 and will go through January 31st, 2025.
Location : Jamesburg, NJ.
The Opportunity :
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our and flagship boutique clients by phone and / or email.
The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role :
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- All other duties as assigned by supervisor
Supervisory Responsibility :
Budget Responsibility :
Decision Making Responsibility :
About You :
- Saturday & Sunday open availability
- 1-2 years of experience, including hands-on internship, in similar call center and / or customer service environment
- Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
- Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
- Proactively seeks feedback to improve performance.
- Strong ability to exercise appropriate judgment.
- High level of attention to detail.
- Proven excellence at communication skills (verbal and written) and ability to multitask.
- Established knowledge of Microsoft Excel and Word.
- Knowledge of French and / or Mandarin is a plus.
Seasonals are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
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