Senior Customer Services Administrator
Location : North Hollywood, CA 91605
Pay rate : $28.22 - $38.00
Position Summary
To manage customer accounts, process sales orders for spares, provide quotations and detailed proposals & support to all customers for Parker / Meggitt related products.
This will include identifying and reconciling problems through interface with various departments : contracts, trade compliance, finance, reliability, engineering and other supporting departments to ensure complete adherence to compliance requirements.
Minimum Qualifications
Education Level : (Required) : Bachelor's Degree
Field of Study / Area of Experience : Business
6+ years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.
Skills, Knowledge and Abilities
- Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
- Great communications skills - must be able to interface with senior management to escalate and help resolve customer conflicts.
- Strong skills in aerospace terms and conditions.
- OEM PSA / LTAs Familiarity of OEM's Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs, and OEM PSAs.
- Conflict management skills when dealing with upset customers (email, phone or in person) is a plus
- Requires excellent planning, organizational and motivational skills.
- Knowledge of SAP / JDE MRP system extremely helpful
- Knowledge of military and commercial standards helpful.
- Knowledge of FAA PMA, DSA is a plus
- Proficient in MS Office : Outlook, Word, Excel, PowerPoint, and Access is a plus
- Time Management - Have the ability to prioritize workload and complete tasks on a timely basis.
- Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
- Have the ability to maintain flexibility and be adaptable to the ever-changing needs of the Aftermarket workplace.
- Must be able to communicate effectively and professionally with all levels of management, as well as peers : coordinators, Finance (credit holds), Test group, reliability engineers, manufacturing engineer, trade compliance, shipping & receiving, and / or customers as circumstances dictate.
- Knowledge of a second language is a plus.
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