Customer Success AssociateRenterra • Chicago, IL, US
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Customer Success Associate
Renterra • Chicago, IL, US
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job_description.job_card.job_description1-2+ years of experience in a customer success role, ideally at a SaaS company Exceptional communication and relationship-building skills Proven ability to manage customer expectations and turn potential issues into wins Ability to work autonomously and make key decisions on the fly Experience building out articles for a knowledge base or Helpdesk Understanding of the equipment rental industry is a plus Understanding of QuickBooks Online is a plus Competitive compensation and equity offerings Health, dental, and vision insurance An inclusive and supportive team culture Opportunities for professional growth and advancement The chance to make a meaningful impact on our business and in our customers' lives
Job Description
About Us :
Our mission at Renterra is to modernize the $100B+ heavy equipment rental industry. We’ve built an end-to-end platform that transforms how rental companies run their businesses. We are a fast-growing, venture-backed company with an amazing product and a passionate customer base. As we continue to expand, we are seeking a dynamic and proactive Customer Success Associate to join our team and help us grow!
Job Description :
As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.
Key Responsibilities :
- Ongoing support : Serve as a key point of contact for post-sale inquiries and technical concerns.
- Customer Onboarding : Support customer onboardings to ensure smooth integration of our software for new customers.
- Helpdesk Article Creation & Management : Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
- Feedback Collection : Gather and relay customer feedback to the product development team for improvements.
- Collaboration : Work alongside sales, marketing, and product teams to align strategies and share customer insights.
Qualifications :
What We Offer :
Compensation Range : $50,000 - $70,000 / year + benefits
This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you.
We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.
Renterra is an Equal Opportunity Employer.
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Customer Associate • Chicago, IL, US
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