Senior Customer Marketing Manager

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St. Paul, our diverse team of 750+ employees supports 2,000+ customers-reaching over 16.4 million employees-in transforming their employee experience.

We are proud to be a Unicorn company-privately valued at over $1 billion-demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.

We are seeking a Senior Customer Marketing Manager to join our North America Marketing team. This role will be based in our Minneapolis customer success hub, working closely with the Head of Customer Success and the VP of Marketing, North America to design and execute customer marketing programs that drive adoption, retention, and expansion.

This role requires cross-functional collaboration with Sales, Customer Success, and Product Marketing. You will be responsible for building and executing scalable customer programs, including advocacy, reference management, expansion campaigns, and executive-level engagement initiatives.

What you'll be doing

Strategy

• Own the North America customer marketing strategy, aligning with global initiatives but tailoring for regional needs
• Serve as the primary marketing partner to the VP of Marketing, North America and the Head of Customer Success, ensuring joint alignment on priorities and outcomes
• Represent North America in global customer marketing councils, ensuring regional needs are voiced and met

Customer Advocacy & Community

Adoption, Retention & Expansion

Customer Advisory Board (CAB) & Executive Engagement

What you need to be successful

Why Join Us?

What you'll get

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Minnesota. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range : $116,000 - $137,000 base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).