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Desktop Support EUC L1

Desktop Support EUC L1

Iron Systems, IncDeerfield, IL, US
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Desktop Support EUC L1 role at Iron Systems, Inc.

Responsibilities

  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and deskside support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle, including remote management of desktop devices using appropriate tools.
  • Support, manage, optimize and maintain the configuration and installation of the desktop, including patch updates and hardware replacements, with spares provided by the vendor.
  • Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and antivirus software on all desktop devices and take appropriate action for non-compliance with security requirements.
  • Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues when no other IT support team is available (e.g., MI calls).

Requirements

  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets.
  • Experience with service management tools (e.g., ServiceNow).
  • Strong expertise in EUC tools, remote support tools, MS Office and Outlook.
  • Understanding of Lync, VPN, and mobile device support is preferable.
  • Awareness of ITIL processes of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with emphasis in electronics required; Bachelor's Degree preferred.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

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    Desktop Support • Deerfield, IL, US

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