Search jobs > Rockford, IL > It service desk
A company is looking for an IT Service Desk Associate to provide Tier 1 phone-based support to internal and external customers.
Key ResponsibilitiesResponds to inbound calls, emails, and chats to assess and handle customer technical support needsDocuments and tracks incidents in the ITSM tool, ensuring timely resolutions and adherence to service level agreementsPerforms urgency / impact assessments on incidents and escalates issues to appropriate support teams as necessaryRequired QualificationsHigh School diploma or GED1 year of IT-related Service / Help Desk experience in a high call volume environmentExperience with application support, break-fix, and how-to questions in a Service Desk settingKnowledge of troubleshooting end user devices and applications, including Remote Work and Mobile DevicesFamiliarity with Standard Operating Procedures (SOPs) and service desk best practices
IT Service Desk Associate
A company is looking for an IT Service Desk Associate to provide Tier 1 phone-based support to internal and external customers. ...
IT Service Desk Manager
A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations. ...
IT Service Desk Technician
A company is looking for an IT Service Desk Technician to support federal customers remotely. ...
IT Support Technician
A company is looking for an IT Support Technician to provide technical assistance for hardware and software systems. ...
Desktop & Depot Support in Rockford, Illinois
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Rockford, Illinois. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Deskt...
Help Desk Technician - Canton Area
Our Service Desk Technicians assist our clients with day-to-day issues which means: . We work as a unified team, so in addition to supporting client’s needs, you'll also be helping and mentoring your colleagues and they'll be helping and mentoring you! . Our Service Desk Tech...
IT Field Support Technician_Rockford
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Candidates must possess the ability to perform basic and moderately ...
Technical Support Specialist
The Technical Support Specialist is the crucial link between our cutting-edge technology solutions and our employees. A passion for technology and a service-minded approach will be pivotal in providing expert-level technical support, ensuring seamless operation, and resolving any IT-related issues t...
IT Operations Center Technician
Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance. The IT Operation Center Technician is responsible for monitoring critical infrastructure operations in a 2...
Desktop Support Engineer
Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft. The Deskside Support Technician will provide comprehensive technical support services to the client’s. All Deskside Support Technicians are subject to shift changes and travel. Supports key service-lev...