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Terminal Operations Manager

JMS Technical Solutions, Inc.
Knoxville, TN, United States
Full-time

JMS is hiring a Terminal Manager for our partner in Knoxville, Tennessee! This dynamic role involves overseeing operations, managing day-to-day activities, and ensuring excellent customer service.

The Terminal Manager is responsible for supervising approximately 90 CDL drivers and 150 escort / pilot vehicle operators for oversized home shipments across the Knoxville metro area.

Key duties include full P&L responsibility ($40M), team leadership, training, hiring, payroll, maintenance, incident investigations, risk management, and maintaining FMCSA compliance.

The position offers flexibility for some remote work.

Essential Job Functions :

  • Oversight of transportation equipment and personnel
  • Evaluate practices, procedures, and facilities to assess risk and adherence to Federal Motor Carrier Safety
  • Administration (FMCSA) Regulations
  • Familiarity with shipment options, legal issues, government regulations, and safety procedures is required, as is knowledge of geography, mathematics, and computer applications
  • Conducts investigations to determine the root cause for any incidents within the region. Analyze, follow-up, close action items, and retrain regionally for all vehicle accidents involving company personnel and / or equipment
  • Develop and implement policies and procedures
  • Manage personnel activities and schedules and oversee shipment coordination and routing
  • Recommend solutions to issues, improvement opportunities, or new prevention measures
  • Report operational statistics to Senior Management and Customers as requested
  • Oversee budgets, safety procedures, and operational documentation
  • Research and correct customer problems and complaints
  • Partner with the Regional Safety Managers and Corporate in reviewing / analyzing safety & operational
  • functionality and developing future strategies
  • Maintain a working knowledge of all FMCSA regulations and state-specific regulations by reviewing pending and upcoming changes by the DOT
  • Ensure the Region is prepared for all future compliance requirements

Required Skills :

  • A College Degree in Business or Logistics preferred
  • 5+ years of proven experience in Logistics / Transportation management
  • Understanding of FMCSA Compliance
  • Good knowledge of data analysis and risk assessment
  • Excellent organizational and motivational skills
  • Outstanding attention to detail and observation ability
  • Ability to produce reports and develop relevant policies
  • Exceptional communication and interpersonal abilities
  • Exceptional problem-solving abilities
  • Ability to hold others accountable to standards on safety, compliance, and policy
  • Must have a positive attitude
  • Must have the ability to work in a team environment
  • Must be able to travel to home building facilities within the region (day trip) 20%-30% of the time
  • Proficient in Outlook / Word / Excel / PowerPoint

Preferred Skills :

  • Previous experience in OS / OW shipments or Mobile Home hauling
  • Previous permitting experience
  • 4 days ago
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