Role Summary :
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders.
The ideal candidate will have a proven track record in account management and / or customer success, preferably in the healthcare tech industries, SaaS and / or an understanding of the challenges and opportunities in remote patient monitoring.
Experience at a new or growing startup is also a plus.
Key Responsibilities :
- Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels
- Act as the main point of contact and manage all aspects of assigned accounts.
- Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
- Drive the adoption and integration of our products by providing ongoing support and education to clients.
- Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
- Negotiate contracts and close agreements, ensuring all client needs are met.
- Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
- Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
- Understand Impilo processes and products in order to remain the expert to the customer
- Identify opportunities to grow business relationships within existing accounts.
- Collaborate with the sales team to identify and grow opportunities
Requirements :
- Bachelor's degree in Business Administration, Health Administration, or related field.
- 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
- Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
- Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High degree of professionalism and ethical understanding, particularly in handling confidential information.
- Ability to work independently in a fast-paced startup environment.
- Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.
What We Offer :
- A role at the forefront of the digital health industry with the opportunity to impact lives positively.
- A dynamic, innovative, and supportive environment to grow your career.
- Competitive salary and benefits package.
J-18808-Ljbffr
Customer Success Manager
Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse of the ...
Customer Success Manager
Full Time] Customer Success Manager at Resquared (United States). Own a book of Resquared customers and prepare, implement, and execute strategic success plans to drive adoption, renewal, and expansion of said accounts. We're looking for someone who is excited about helping build a customer journey ...
Customer Success Manager- Innovate
Asplundh Tree Experts (Asplundh) is seeking a Customer Success Manager to join the Asplundh Digital Innovation Team, reporting to the Director, Digital & Geospatial. Experience in Change Management, Software Training and Deployment, Customer Success, or a client-facing role. Blend marketing, pro...
Sr Customer Success Manager
The Senior Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for the Northeast terr...
Customer Success Manager, Interfolio
Customer Success Managers are the go-to contact post-sales for the customer. Customer Success Manager, Interfolio. The Customer Success team helps shape the overall customer experience and product use direction. Our Success Managers become trusted advisors to our customers and product experts on our...
Customer Accounts Manager
As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on non-renewal closing percentages. Aaron’s Cu...
Senior Customer Success Manager
Be part of something amazing! Aria Systems is seeking a Senior Customer Success Manager to join our growing Customer Success team. Reporting to the Senior Director of Customer Success, we are looking for a candidate with high energy and a knack for engaging with Aria’s Enterprise customers to drive ...
Customer Success Manager - Remote
Seeking motivated Passionate Individual WithCustomer Success ManagerExperience. Utilize a variety of marketingmethods to build a successful online presence and grow yourpersonal brand. ...
Associate Customer Success Manager
As we expand our global reach and increase the educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the...
Associate Customer Success Manager - TELUS Health (US REMOTE)
Additionally, you will provide valuable support to key accounts managed by our Senior Customer Success Manager, ensuring that client EAP contract requirements are met. As an Associate Customer Success Manager you would play a crucial role in managing a dedicated group of clients. By delivering excep...