JOB DESCRIPTION :
Manages the Salesforce application by validating that all data standards are followed, configuration management, key point of contact for Salesforce production issues, managing training, writing test cases and working closely with IT as needed.
Responsible for troubleshooting production errors and reporting technical issues to IT. Provide statistics and data reports for management.
RESPONSIBILITIES
- Manages data standards and data integrity including all field values
- Performs data audits, data cleaning, migration, and archiving
- Creates Salesforce reports to track opportunities, contacts, leads, accounts, etc.
- New employee training on the Salesforce application
- Creation and management of training material
- Key point of contact for all end user issues including bugs and minor enhancements
- Provides statistics on end user issue resolution
- Liason to IT for all bug fixes and minor enhancements
- Responsible for testing all bug fixes and minor enhancements which includes requirement tracking and
- Manages all tickets entered by end users
- Secures Salesforce database by developing policies, procedures and controls
- Miscellaneous duties and special projects as needed
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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