Emergency Communications Dispatch I
Ocala, FL
Temp-to-Perm Rotating Shifts (12 Hours), OT available
$18.24 / hr.
JOB SUMMARY Responsible for receiving requests and dispatching appropriate emergency units in response to all calls for service.
Requests for services include but are not limited to those that are answered by 911 emergency or non-emergency lines or directly from the partner agencies.
Minimum Qualifications
- High school diploma or GED
- Valid FL driver's license
- Must type 30-35 wpm at minimum
- Excellent verbal and written communication skills
ESSENTIAL JOB FUNCTIONS
- Receives and prioritizes all requests for Fire Rescue and Law Enforcement services in unincorporated areas and other areas as requested of Marion County and dispatches appropriate Fire Rescue and Law Enforcement emergency personnel and equipment.
- Transmits other official messages via the radio, TDD / TTY, or paging system.
- Maintains complete status of all on-duty fire-rescue personnel and appropriate law enforcement units, including locations and activities.
- Properly fulfills requests from Fire Rescue and Law and other emergency personnel regarding support services such as rescue units, fire apparatus, wreckers, etc.
- Answers telephone in non-emergency situations for employees and the Marion County Sheriff’s Office.
- Maintains appropriate communications with other Public Safety agencies.
- Obtains knowledge of Marion County and its boundaries to supply the quickest and most appropriate response.
- Maintains appropriate current support classes such as CPR, incident management, and hazardous materials.
- Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
- Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department.
Service is provided in person or by phone contact.
- Implements the organization’s guiding principles and core values.
- Performs other related job duties as assigned.
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Emergency Communications Dispatch I. JOB SUMMARY Responsible for receiving requests and dispatching appropriate emergency units in response to all calls for service. Requests for services include but are not limited to those that are answered by 911 emergency or non-emergency lines or directly from ...
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