Senior Specialist - Residence Hall Front Office Representative

Major / Essential Functions

Indirect Supervision (15%)

• Manage daily operations of assigned office area
• Provide indirect supervision of Residence Life Student Assistants, providing direction and feedback as appropriate
• Work with Student Assistants to ensure a clean and orderly front desk area
• Provide indirect supervision through accountability of student leaders and residence life staff for administrative and related tasks
• Document and communicate effectively with direct supervisors regarding staff performance concerns

Administration (40%)

• Process and ensure accuracy of all office processes and record keeping, including PD cards, lock-out cards, key audits, etc.
• Maintain accuracy of rosters and coordinate with Client Relations regarding occupancy of hall; utilize HEN system to effectively communicate room change needs with appropriate parties
• Oversee complex mail operations, ensuring accurate tracking and delivery of mail from USPS, UPS, Fed-Ex and other carriers / vendors
• Understand and appropriately utilize online departmental systems including EZ Track-it, Mercury, Cognos, etc.
• Communicate facilities and housekeeping needs via the Fix-it system including, but not limited to room cleaning requests, lock changes, new key requests, etc.
• Support, provide guidance for, and implement the departmental customer service model
• Actively participate in regular one-on-one meetings with supervisor, communicating on-going updates of hall office functions, accomplished tasks, student concerns, etc.
• Assist in the collection and processing of complex budget paperwork from student staff and leaders as assigned

Communication (30%)

• Provide internal and external customer service via the phone, e-mail and in-person
• Be knowledgeable of campus resources and refer students, faculty, staff, and guests as appropriate
• Communicate necessary information to internal and external stakeholders as assigned
• Ensure accurate reporting and provide follow-up as necessary with student and parent concerns

Departmental and Campus Support (15%)

• Provide administrative support to summer camps and conferences, Red Raider Orientation housing, or summer school as assigned.
• Support departmental initiatives within Residence Life including but not limited to In-Hall, Student Leadership and Academic Development and Student Support and Staff Operations.
• Coordinate assigned reports including but not limited to monthly reports, time tracking, etc.
• Provide administrative support to departmental initiatives as requested
• Develop and maintain relationships with all areas of University Student Housing including Housing Services, Administration & Business Services and Residence Life
• Attend and actively participate in monthly Senior Specialists meetings

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral / Research-Extensive, Hispanic Serving, and state-assisted institution.

Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students.

As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School.

The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce.

It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock : Referred to as the Hub City because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land.

With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas.

Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities.

Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.