Job Description
Job Description
We are offering a long-term contract employment opportunity for a Collections Specialist in Plymouth Meeting, PA. The role is based full on-site and involves working with accounting software systems and customer relationship management in the financial services industry.
Responsibilities :
- Oversee and manage customer credit accounts and initiate appropriate actions
- Ensure efficient and accurate processing of customer credit applications
- Maintain comprehensive and up-to-date customer credit records
- Handle a high volume of customer calls daily
- Resolve customer inquiries in a timely manner
- Utilize accounting software systems for customer account management
- Work with CRM systems to enhance customer interactions and service
- Collaborate with the broader team to achieve overall objectives
- Stay up to date with industry trends and best practices in financial services
- Contribute to continuous improvement efforts within the team.
- Proficiency in Accounting Software Systems
- Experience with ADP - Financial Services
- Proficiency in Customer Relationship Management (CRM) software
- Knowledge of Epic Software
- Experience in handling Accounts Receivable (AR)
- Ability to manage Answering Inbound Calls
- Experience in performing Billing Functions
- Knowledge of Claim Administration
- Experience with Collection Processes
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