Mgr, Operations - New Account Opening & Account Maintenance

Job Overview :

Make sure to apply with all the requested information, as laid out in the job overview below.

This team is dedicated to opening customer investment accounts and maintaining customer data and account features throughout the account lifecycle.

Accurate and complete customer and account data is crucial for meeting regulatory recordkeeping standards and is necessary to the successful execution of downstream control and transaction activity.

This position will report directly to the VP of Operations. The ideal candidate has excellent analytical skills and will be expected to support internal and external consumers, mitigate, and resolve complex escalations, and strategically support the LPL and departmental goals and objectives.

The manager will be responsible for supervising and supporting the New Accounts team resulting in superior service delivery to advisors and clients, and managing expectations and providing oversight to external vendors to ensure productivity and accuracy goals are achieved.

The manager will work closely with internal departments and external vendors to support ongoing process improvement and project implementations.

The manager should be skilled in team building and managing multiple groups with varying SLAs and operational needs. Additionally, they will need to be a team player, possess excellent time management skills, and work well in a fast-paced environment with the ability to multi-task with multiple operational processes and data platforms.

Responsibilities :

• Providing expertise over the New Account Opening and Maintenance process and assessing areas of improvement for the transformation of current operational functions.
• Effectively communicating goals, monitoring progress, motivating and managing expectations of the team, internal partners and vendor partners.
• Directing talent acquisition and retention efforts, and administering reviews, development plans, personnel coaching and performance counseling.
• Collaborating with business partners to align workflow expectations and commitments.
• Partnering with our offshore team to ensure cohesion and operational efficiency.
• Troubleshooting and next level escalation management.
• Interfacing with partners and counterparts across departments to facilitate cross-functional resource sharing as necessary resulting in a more flexible staffing model.
• Developing and modifying departmental policies, procedures and fail-safes to ensure increased efficiency and accuracy.
• Ensuring that all processes satisfy regulatory requirements, supervisory control activities are being performed, and SLAs are being met.
• Supporting and contributing toward the successful execution of projects and initiatives that support LPL and departmental priorities.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements :

• Minimum of five years financial service operations experience, with minimum of two years of direct supervisory / management experience.
• Bachelor's Degree preferred in Finance or related field or equivalent work experience.
• FINRA Series 99 or 7 licenses or ability to obtain within 120 days.
• Expert operational knowledge, preferably in New Accounts operations including Advisory, Brokerage and Direct Business areas.
• Knowledge of legal and regulatory environments and requirements provided by Federal Regulators (SEC); Self-Regulatory Organizations (FINRA) and State Regulatory Departments.

Core Competencies :

• Adaptable and highly self-motivated in pursuing intelligent automation and emerging technologies.
• Proficient in presentation development and able to convey messages in a clear, concise manner.
• Solution oriented, synthesizing and analytical skills.
• Excellent verbal / written communications.
• Excellent collaboration skills, ability to achieve results through vendors, and team members, proficient organizational skills, demonstrated passion for execution excellence and agility.
• Strong execution ability and a sense of urgency.
• Executive presence and ability to simplify complex concepts for consumption by senior business leaders.
• Business acumen in broker / dealer back-office operations or related field is highly desirable.
• Change Agent, able to define the future state and implement change as necessary.
• Proven ability as a structured, logical thinker.
• Rich experience with formal quality systems, such as Lean and Six Sigma.
• Creative, flexible and an experienced practitioner; with a growth mindset and superior collaboration skills.

Preferences :

Lean, Six Sigma Green or Black Belt, Design Thinking, or Agile-Scrum Methodology.

Pay Range :

$71,200-$106,800 / year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services.

We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.

We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews :

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.

During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.

Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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