Assistant Site Manager, Emergency Shelters - Onsite Norwood, MA

Why This Role is Important to Us

CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities' Emergency Assistance program.

Our shelter program is part of the Commonwealth's response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest, whose primary language is Haitian Creole.

CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, connecting families with services such as insurance, health care, nutrition assistance, schools, daycare, immigration legal aid, as well as pathways to work and housing navigation.

The Assistant Site Manager, Family Emergency Shelters, supports the daily operations of a shelter operating at a hotel location with coordination of scheduling, transportation coordination, the prioritization and direction of tasks for case management, housing, employment navigation, and nursing.

The role assists in managing conflict resolution with residents and staff and escalates matters to other stakeholders and leadership as necessary.

The Assistant Site Manager promotes excellent customer service develops well-functioning team culture, participates in orientation, training, and mentorship, and maintains positive working relationships with vendors, staff, and community partners. Supervison Exercised :

None

What You'll Be Doing

• Ensure a safe, clean, well-maintained, and furnished facility for families, meeting all applicable local, state and federal laws and regulations, including but not limited to the Fair Housing Act and Americans with Disabilities Act, and adhering to any additional safety protocols and policies issued by EOHLC.
• Provide high level customer service to families, staff, vendors, and community partners.
• Manage daily on-site operations such as headcount, transportation, vendor management, check-ins of employees to ensure staff's availability during working hours (coordinate schedules, adequate coverage).
• Manage the resolution of escalated incidents, including liaising with key stakeholders such as public safety, hotel staff, vendor staff, and leadership.

Report and address safety concerns timely through chain of command. Support case managers to resolve resident issues, concerns, and grievances.

• Maintain strong vendor and community partner relationships, eg in partnering with municipalities, schools, daycares, ESOL and immigration law partners.
• Orient, train, and mentor new staff.
• Monitor supply needs and manage procurement of supplies for the site.
• Partner with leadership for sharing of best practices, innovative ideas, or discovery of new resources or partnerships.

Collaborate on performance improvement initiatives.

Working Conditions :

• The position is based at a family emergency shelter and will involve some travel to other sites across Massachusetts.
• Will include moving of supplies and equipment at and between sites.
17 days ago