A company is looking for an IT Service Desk Associate to provide Tier 1 phone-based support to internal and external customers.
Key ResponsibilitiesResponds to inbound calls, emails, and chats to assess and handle customer technical support needsDocuments and tracks incidents in the ITSM tool, ensuring timely resolutions and adherence to service level agreementsPerforms urgency / impact assessments on incidents and escalates issues to appropriate support teams as necessaryRequired QualificationsHigh School diploma or GED1 year of IT-related Service / Help Desk experience in a high call volume environmentExperience with application support, break-fix, and how-to questions in a Service Desk settingKnowledge of troubleshooting end user devices and applications, including Remote Work and Mobile DevicesFamiliarity with Standard Operating Procedures (SOPs) and service desk best practices
IT Service Desk Technician II - Security Clearance Required
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. Tier...
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