Operations Manager

Operations Manager

The Operations Manager for the Delta One Lounge at JFK will oversee the seamless execution of service across all front-of-house areas, ensuring an exceptional guest experience that reflects both Delta's and Restaurant Associates' standards of luxury hospitality. This role requires a hands-on leader with refined service expertise, operational acumen, and the ability to manage and inspire a high-performing team in a fast-paced, premium lounge environment.

Key Responsibilities

• Lead, train, and develop all front-of-house associates, ensuring flawless fine dining service and hospitality standards.
• Oversee daily operations across restaurant, bar, and market-style outlets, ensuring all guest touchpoints reflect the Delta One brand experience.
• Manage scheduling, payroll, and administrative functions to ensure efficient labor and cost controls.
• Conduct daily pre-shift meetings and service briefings to align staff on VIPs, flight schedules, and special events.
• Coordinate with culinary, beverage, and housekeeping teams to ensure consistent quality and service flow.
• Manage all reservation and seating systems to maximize capacity and guest satisfaction.
• Maintain a visible presence on the floor, engaging with guests and resolving any issues promptly and professionally.
• Ensure all FOH areas maintain the highest levels of cleanliness, safety, and presentation.
• Uphold and reinforce all health, safety, and security standards within an airport environment.

Preferred Qualifications

Associates at Restaurant Associates are offered many fantastic benefits.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Req ID : 1475648

Restaurant Associates

Michael Abbey

1475648