Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
Overnight Front Desk (10pm-6am)
Handle all front desk related activities including: . ...
Overnight Custodian 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Ab...
Overnight Custodian 10pm-6am
Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account. ...
Front Desk Hospitality Agent (Overnight)
Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. Be the ...
Overnight 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guest...
Front Desk Evenings (5pm - 10pm)
Handle all front desk related activities including: . ...
Fulltime Overnight Eddys Front Desk Agent Starting at $16-$20 based on experience
The Hotel Guest Services Front Desk Agent will engage in greeting Guests in a courteous and professional manner, helping with reservations, processing payment and safeguarding Guest information. ...
Overnight 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Ab...
Customer Service Representative 10pm-6am Overnight Part Time
Handle all front desk related activities including:. ...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...