Restaurant Operations Manager
Overview :
Our YOU FIRST Philosophy
In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins each day, we put our employees first and strive to make them happy.
They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers.
In fact, we like to say, we love our employees more than bacon. And that says a lot.
A Few of The Perks (and not just the coffee!)
All employees are eligible for the following :
One Shift - No Night Shifts. Ever.
Opportunity to grow your career with a great company and great people!
24 / 7 Employee Assistance Program
401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
Life Insurance*
Short Term Disability*
Long-Term Disability*
Dental*
Vision*
Health Insurance*
Bright Horizon - back up child and elder care*
Spot Insurance*
Supplemental Insurance (accident, critical illness, indemnity) *
Meal Discount
Complimentary premium access to the Calm App, plus 5 gift subscriptions
Unlimited access to medical and behavioral telemedicine through Cirrus MD
Tuition Reimbursement & High School Diploma Program
Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
Childcare Discount Program
Paid Time Off (PTO)
Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment
Responsibilities : About the Position
About the Position
First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others.
We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others and thus the beautiful cycle of restaurant life continues.
We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.
Key Responsibilities
Learns and supports our You First culture and core values
Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
Understands that we source great food for a reason and that our recipes must be followed
Knows the restaurant sales and traffic goals and works to exceed them
Coaches and observes the First Watch Five Steps of Service being implemented at every table
Understands the background story of our 10 Commandments and puts them into action
Responds with a sense of urgency to both customer and employee concerns
Communicates and takes immediate ownership of repair and maintenance issues
Is certified in food safety and identifies and coaches in all areas of safe food handling
Is continuously scouting for and interviewing candidates to join our team
Keeps our company assets secure; including computers, point of sale, security systems and equipment
Understands the key responsibilities of every position in the restaurant
Puts an immediate stop to any inappropriate behavior, investigates as needed
Trains, coaches, and develops team members daily
Recognizes performance that goes above and beyond
Accounts for all daily revenues and deposits
Completes our admin duties and gets required paperwork in on time
Who We Are :
First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients.
A recipient of hundreds of local Best Breakfast and Best Brunch accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon.
In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S.
In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP’s coveted Culture at Work Award.
First Watch operates more than 530 First Watch restaurants in 29 states. For more information, visit .
First Watch is an equal-opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Pay Range : Up to $65,000.00
Up to $65,000.00