Head of Bioprocess Sales AMS

Your challenges

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• Home Office within a commutable distance to the Framingham MA or Enfield CT locations
• Develop / Optimize AMS Go-to-Market Strategy for Bioprocess sales in close collaboration with the Bioprocess Unit and the AMS market region team.
• Manage, maintain and balance the required resources between Sales, Application Support, Sales Support and others to maximize revenue and profit.
• Collaborate closely with regional and global BPU service teams to deliver on a superior customer experience.
• Accountable to deliver AMS annual sales revenue growth target (incl. all Bioprocess Products and Services).
• Drive opportunity and funnel management (CRM) and provide a reliable forecast of expected sales and order entry as well as on a unit level for production planning.
• Deploy effective pricing and discount strategy and policies in AMS according to the global guidelines.
• Develop and implement channel strategy in AMS including but not limited to dealers and eChannel in Alignment with BPU Channel Management.
• Accountable for managing and forecasting the expense-budgets in Sales and Sales-Support.
• Ensure customer-focused approach to increase customer satisfaction and retention.
• Coach and develop team members to improve selling and business development skills; improve team morale and motivate teams to have high engagement and drive for success.
• Establish metrics and KPIs to track and measure performance.
• Be a role model for Eppendorf’s Vision, Mission, Values and be a driver of positive change.
• Collaborate closely with marketing team to deliver high value campaigns and participate in conferences / seminars as a team.

Your expertise

• Bachelor's Degree in Business Management or equivalent, Master’s degree preferred.
• 8+ years of relevant management experience.
• Experience in leading direct sales and business development teams.
• Proven experience managing distributors in the AMS region.
• Bioprocess industry knowledge preferred.
• Experience in AMS market selling capital equipment.
• Strong network with key customers and partners in the region.
• Wholistic business experience working with functions such as finance, supply chain, marketing & service.
• Motivated by change and ambiguity; ability to drive business with constant improvement intentions.
• Willingness to travel regularly and ability to understand and work in culturally different markets.

Professional competence, special knowledge (e.g. languages, IT)

• Strong communication and negotiation skills.
• Managerial level knowledge of finance.
• Strong working knowledge in Excel and PowerPoint.
• Ability to work in a matrix and multi-cultural environment.
• Customer Focus : building strong customer relationships and delivering customer-centric solutions.
• Results-Oriented : consistently achieving results, even under tough circumstances.
• Communicates Effectively : developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability : holding self and others accountable to meet commitments.
• Collaboration : building partnerships and working collaboratively with others to meet shared objectives.
• Leadership : Ability to motivate and drive team towards a common goal.

Your benefits at Eppendorf

• Opportunity to make a significant impact on our service business growth and operational efficiency.
• You will be part of a dynamic team that values innovation and continuous improvement.
• Personal and professional development opportunities.
• Access to a global team and environment.
• Innovative and appreciative corporate culture.
• Company car for private use.
• Competitive total rewards package including health, financial, and education benefits.

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