Help Desk Specialist

DUTIES AND RESPONSIBILITIES :

The requirements listed below are representative of the knowledge, skill, and / or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position.

• Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives, and parameters found in the Board’s strategic plan.
• Participates in job training and professional growth opportunities in order to enhance ability to perform the essential functions of the job.
• Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment.
• Provides technology support for RPS 205 staff and students via telephone, walk-in visit, and service calls.
• Responsible for installation, maintenance, and support of all district technology resources.
• Completes user submitted workorders as well as assisting users in submitting workorders.
• Escalates, tracks, and follows up on critical work orders, communications, and activities.
• Responds with urgency to critical threats such as potential viruses or cyber-attacks.
• Provides imaging and device wiping services to district hardware such as laptops, desktops, Chromebooks, and iPads.
• Maintains and updates documentation and records of technical services provided throughout the district.
• Provides input and feedback on the development of district technology policies and procedures, and ensures they are adhered to.
• Coordinates and communicates tasks and activities with Technology Field Support Staff as well as department supervisors.

QUALIFICATIONS :

High School diploma required; Associates degree preferred. 2-3 years of technology support experience. CompTIA A+ certification or similar preferred.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to demonstrate qualities aligned to our core values of Character, Communication, Collaboration and Continuous Improvement.
• Excellent interpersonal, and communication skills. Excellent organizational skills.
• Ability to work with a diverse group of employees with various levels of expertise.
• Demonstrated knowledge of computer hardware and software.
• Intermediate knowledge of various operating systems including but not limited to Windows, ChromeOS, and iOS
• Intermediate knowledge of office productivity software and other industry standards.

WORK CALENDAR : 12 Months

WORKING CONDITIONS : Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work.