Patient Affordability Implementation Analyst

Position Title : Patient Affordability Implementation Analyst

FLSA Classification : Exempt

Reports To : Director, Patient Affordability Implementation

Preference is given to candidates residing in Raleigh, NC area, Louisville, KY area, and Las Vegas, NV area

Summary

As a Patient Affordability Implementation Analyst, you will play a critical role in ensuring the successful implementation of patient affordability programs for our pharmaceutical and hub service clients.

This position involves collaborating closely with clients and internal teams to design, configure, and deploy solutions that meet client needs and achieve project and timeline objectives.

The Implementation Analyst will oversee the entire implementation lifecycle, from initial planning through post-implementation support and hand off to account teams.

Essential Functions

• Project Planning and Coordination :
• Work closely with clients and internal stakeholders to define project scope, objectives, and deliverables.
• Develop detailed implementation plans, timelines, and resource requirements.
• System Configuration and Customization :
• Configure internal systems based on client requirements and best practices.
• Customize functionalities and workflows to align with client processes and business goals.
• Testing and Quality Assurance :
• Conduct comprehensive testing of configured solutions to ensure functionality, performance, and data integrity.
• Address and resolve any issues identified during testing phases.
• Client Communication and Relationship Management :
• Serve as the primary point of contact for clients during the implementation projects.
• Maintain regular communication to provide updates, address concerns, and manage expectations.
• Project Documentation and Reporting :
• Document project progress, issues, and resolutions in a clear and organized manner.
• Prepare regular status reports and presentations for stakeholders.
• Post-Implementation Support :
• Conduct post-implementation reviews to evaluate project success and gather client feedback.
• Identify opportunities for system optimization and improvements based on client feedback and internal assessments.

Required Qualifications

• High School Diploma Required
• Batchelor’s Degree in a relevant field OR equivalent experience required
• Minimum of 1 year of program implementation
• Strong technical aptitude and understanding of patient affordability programs
• Proficiency with project planning software, such as JIRA, SmartSheets, and Aha!.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
• Ability to thrive in a fast paced environment and adapt to changing priorities.

Supervisory Responsibilities

This position is an individual contributor.

Working Conditions

• Work is generally performed within an indoor office environment utilizing standard office equipment.
• General office environment requiring : frequent sitting; dexterity of hands and fingers to operate a computer keyboard and mouse;

walking and standing for long periods of time; and lifting of less than 20 pounds.

• Ability to travel at least 15% for various on-site meetings in the Las Vegas area, Raleigh area, or client locations as directed by leadership.
• This is a remote position. You are expected to maintain an appropriate working environment conducive to the tasks listed above.
20 days ago