A company is looking for a Lead Customer Success Manager to join their team remotely in the USA.Key ResponsibilitiesProvide initial training to customers on using the platformAct as the main representative for customers through various communication channelsGather customer feedback and represent support issues and product feature requests to the organizationRequired Qualifications7+ years of experience in Customer Success or Technical Account Management in B2B tech or SaaSExperience managing a diverse portfolio of accounts from SMB to large enterprisesStrong emotional intelligence and empathy towards customersTechnical experience in cloud infrastructure is a plusResponsiveness to customer communications via email and Slack
Senior Manager Customer Success
A company is looking for a Senior Manager, Customer Success- EMEA. ...
Customer Success Manager
Build strong, proactive relationships with customers to ensure their satisfaction and long-term success. Track customer health metrics and KPIs to identify potential risks or opportunities early, address them directly, and report on customer status, risks, and opportunities each month. Lead customer...
Customer Success Manager
A company is looking for a Customer Success Manager to manage customer programs and ensure successful execution of deliverables. ...
Customer Success Manager
The Customer Success Manager (CSM) will drive achievement of SoftChalk revenue targets through proactive engagement with customer stakeholders, champions and end users to maintain, strengthen, and grow business relationships. As Customer Success Manager, you will proactively engage and facilitate co...
Senior Business Manager Customer Success Design
A company is looking for a Senior Business Manager, Customer Success Design to lead strategic and operational excellence within the Customer Success Design team. ...
Senior Customer Success Manager
In partnership with the Account manager, participate in quarterly business reviews with key customer stakeholders to communicate progress against the success plan and provide thought leadership on the customer maturity journey focused on required outcomes. This is a key position within the Technical...
Customer Success Manager - Enterprise Software
Be accountable for managing contract renewal, expansion/extension, as well as limiting churn risks with existing customers with Success Planning, Customer Engagement, and Data-Driven Customer Health Monitoring and Management. Global Customer Success Manager - Enterprise Software. Through customer in...
Customer Success Manager
As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. Owner and main point of contact for our customers, monitoring customer accounts to identify areas of improvement and proactively address any issues or conce...
Senior Customer Success Manager
The Customer Success Manager is responsible for overall customer wellbeing by supervising customer health, producing customer programs, providing billable services, and operating as a primary point of contact for customer concerns. Our Customer Success Managers work directly with customers to improv...
Customer Success Manager - Multifamily/PropTech
The Customer Success Manager (CSM) reports to the Senior Manager of Customer Success. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve the...