Job Description :
The Data Center Operations Technician II is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources.
A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required.
Data Center Operations Technician II's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions
Customer Support Provide timely resolution and / or escalation of customer issues.
Maintain a professional attitude and conduct while in the performance of the data center duties.
Deliver proactive updates to customers and teammates as necessary.
Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
Follow Flexential Support processes and procedures.
Execute tape handling procedures for internal and external customers.
Perform Customer "Service Delivery Reviews" and Audits.
Physical device alert review throughout data centers
Incident triage and escalation
Provide local access and escort for vendors and carriers.
Provide and track carrier access for circuit installations.
Perform remote hands work for internal and external customers.
Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
Perform data entry tasks for ongoing infrastructure changes, customer installations. and facility reporting.
ProvisioningAssist and / or complete physical and logical installations of Flexential services.
Update all relevant and required documentation.
Complete assigned workflow tasks in order to provide timely turnaround to customers.
Maintain clean and organized customer cabinets, cables, and cages during installation of Flexential services.
System Administrator OperationsPerform Software Installations.
Perform Software Upgrades.
Basic Troubleshooting within Microsoft and operating systems
Execute routine maintenance procedures (Customer reports, System Updates, Backup Services).
2nd level backup remediation for market customers
Assist TAA III / TACS with SDA data collection and analysis.
Take ownership of technical issues, and working with customer, partners, and internal departments to resolve problems.
Document troubleshooting and problem resolution steps.
Provides onsite support for Flexential hardware and systems as instructed by partner teams.
Facility OperationsMaintain cleanliness of the Data Center and surrounding supporting areas.
Perform Datacenter Infrastructure Environmental Monitoring.
Perform Customer Infrastructure Environmental Monitoring.
Perform Facilities Rounds and escalate pertinent information.
Process all in and out bound shipping / receiving for Customer and Flexential Deliveries.
Operate Badge Access Security System.
Immediately report facilities alarms to the local Facilities Operations Engineer.
Responsible for initiating escalations for customer impacting / potentially impacting infrastructure / redundancy loss events
Assist Critical Infrastructure Manager (CIM) on an as needed basis.
Complete End of Shift Reporting.
Follow Flexential Data Center Policies and Procedures.
Stay abreast of new facilities-related information and training updates.
Run Monthly Generator Test Procedure.
Work with local mgmt. to maintain cabling and general usage item inventory levels.
TrainingMaintain Data Center Academy Completion.
Complete policy and procedure review within scheduled timelines.
Maintain proficiency level with Flexential Tools and Systems used to deliver support.
Perform other duties as required and assigned.
Required Qualifications Experience in a 24 / 7 production environment
Strong troubleshooting skills
Solid understanding of Microsoft Operating systems
Fundamental knowledge of networking - Routing, Subnets, Communication protocols
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
Excellent verbal and written communications skills.
Strong attention to detail, making and keeping commitments and meeting deadlines.
Working understanding of AC and DC power
Should be familiar with cable color coding (tip / ring), and at a minimum 568A and B pin-outs.
Familiarity with ITIL Incident Response methodology and / or ITIL Foundations certification
Fundamental understanding of Commvault platform and standard backup job troubleshooting
Minimum 2 years of experience working within an IT Support environment
Preferred Qualifications Network +, Security + and / or CCNA desired
Microsoft MCP or MCSA preferred
AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field preferred
Physical Requirements Ability to climb ladders and work aloft
Ability to work in cold temperature environments
Ability to maneuver pallet jacks and lift heavy objects
Ability to pull and install cabling
Hourly Pay RangeHourly pay ranger for this position is estimated to be ($22.06- $26.95) . However, the actual pay range depends on each candidate's experience, location, and qualifications.
Benefits of working at FlexentialMedical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program Benefits are subject to change at the Company's discretion.
EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards :
Chemical
Electrical
Ergonomics
Mechanical lift
Noise
Temperature Extremes
Trip / Fall
Driving (must possess valid driver's license and insurance)
Other :
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