Head of Global Service Process & Strategy

Join us in pioneering breakthroughs inhealthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms aglobal community that celebrates diversity and individuality. We encourage youto step beyond your comfort zone, offering resources and flexibility to fosteryour professional and personal growth, all while valuing your uniquecontributions.

Apply now for the position of Head of Global Service Process & Strategy supporting the Customer Services Division by driving global serviceoperations through optimization of processes, aligning IT solutions, andleading cross-functional teams to enhance efficiency, scalability, andcompliance, to support the company's strategic goals and improve customersatisfaction.

Your role :

• Serve as the process owner for all global serviceoperations processes, ensuring consistency and alignment across regions.
• Collaborate closely with digital solution teams toidentify, implement, and maintain IT solutions that support and enhance globalservice operations.
• Act as a liaison between regional and global teams,representing diverse business needs and ensuring they are met.
• Drive the optimization and harmonization of globalprocesses to enhance efficiency, scalability, and customer satisfaction.
• Lead and influence cross-functional teams to ensureseamless integration and standardization of processes across the organization.
• Develop and implement strategic plans for continuousprocess improvement, leveraging data analytics and industry best practices.
• Lead and manage global transformation projects todrive process innovation, efficiency, and alignment with the company'sstrategic goals.
• Ensure compliance with global standards andregulations while accommodating regional differences.
• Report to senior leadership on process performance,improvement initiatives, and outcomes, providing strategic insights andrecommendations.

Your expertise :

• Proven track record in leading and managinglarge-scale transformation activities across multiple regions.
• Extensive experience in managing and developinghigh-performing teams, with strong leadership and people management skills.
• Demonstrated ability to navigate and influencewithin a complex matrix organization, aligning diverse stakeholders towardcommon goals.
• Expertise in executing strategic programs andprojects at both regional and global levels, ensuring alignment withorganizational objectives.
• Strong background in managing strategic initiatives,with the ability to drive cross-functional collaboration and deliver impactfulresults.
• In-depth experience in service operations,preferably within the healthcare or related industries, with a solidunderstanding of industry-specific challenges and opportunities.
• Exceptional communication and interpersonal skillsto effectively represent business needs and priorities to IT and othercorporate functions.
• Strong analytical and problem-solving skills, withthe ability to leverage data to drive decision-making and process improvements.

Your Requirements :

• Master's degree, MBA, or equivalent in BusinessAdministration, Operations Management, or a related field.
• Project Management Certification (e.g., PMP,PRINCE2) or a similar qualification is highly preferred.
• Minimum of 10 years of relevant work experience inservice operations, process optimization, or a related field, with at least 5years in a senior leadership role.

To find out more about the specificbusiness, have a look at SiemensHealthineers Laboratory Diagnostics

Who we are :

We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing.

Our portfolio is crucial forclinical decision-making and treatment pathways.

How we work :

When you join Siemens Healthineers, you become one in a global team ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists, who believe in each individual's potential to contribute withdiverse ideas.

We are from different backgrounds, cultures, religions,political and / or sexual orientations, and work together, to fight the world'smost threatening diseases and enable access to care, united by one purpose : topioneer breakthroughs in healthcare.

For everyone. Everywhere. Sustainably.Check our Careers Site at https : / / jobs.siemens-healthineers.com / careers

The pay range for this position is $190,000- $250,000 U.S. dollars annually; however, base pay offered may vary dependingon job-related knowledge, skills, and experience, as well as where the workwill be performed.

The annual incentive target is (25%) of base pay. Siemens Healthineers offers a variety ofhealth and wellness benefits including paid time off and holiday pay.

Details regarding our benefits can be foundhere : https : / / benefitsatshs.com / index.html

This information is provided per therequired state Equal Pay Act. Base pay information is based on market location.Applicants should apply via Siemens Healthineers external or internal careerssite.

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These scammers may attempt to collect your confidentialpersonal or financial information. If you are concerned that an offer ofemployment with Siemens Healthineers might be a scam or that the recruiter isnot legitimate, please verify by searching for the posting on the SiemensHealthineers Career Site.

Successful candidate must be able to workwith controlled technology in accordance with US export control law." "It isSiemens Healthineers' policy to comply fully and completely with all UnitedStates export control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign Assets Control(OFAC) sanctions regulations."

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