Administrator - East Logistics and Freight Forwarding

Summary

The Administrator, East KD Operation will manage the inbound / outbound transportation of auto parts into

U.S. manufacturing plants (Related Vendors for Hyundai / Kia and Suppliers) along with container

movements. This position also manages shipments to minimize cost while maximizing profit for Glovis and

will ensure that all customer inquiries are responded to promptly and professionally.

Compensation

$62,000-$75,000 / Year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities

• Provide Inbound / Outbound Operation Services
• Coordinate and monitor US inbound traffic regarding the transportation of auto parts with customers and provide assistance regarding documentation, inland deliveries, and customs related operations.
• Analyze the volume of inbound shipments by : managing daily ETA and tracking reports with customers, tracking / locating customer order statuses daily, distributing delivery schedules with up to 10 inland carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintain supply chain issues
• Support insurance claims for cargo damage / accident / customer claims in related parties
• Daily Coordination with Customer Inquiries
• Monitor and support container moves
• Coordinate urgent container deliveries to ensure production lines of the customers
• Manage / control with operations, customers and truckers to minimize unnecessary costs.
• Update Genisys system container history.

Secondary

• Manage Demurrage / Detention / Chassis Charges
• According to contracted free time, monitor / alert customers for upcoming charges
• Provide tracing reports to the customers to prevent / minimize cost
• Manage demurrage / detention / chassis charges for all related customers, as well as disputing charges with ocean carriers.
• Coordinate Internal / External Communication to Enhance Operations
• Coordinate with various departments
• Finance and accounting teams for revenue, cost accruals, vendor / customer account set up and other inquiries
• Outbound logistics team and customers for completion of urgent delivery orders in a timely fashion
• Glovis IT department for enhancing and maintaining Glovis's integrated logistic system, GENYSIS.

Tertiary

• Customer Service
• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills

• Excellent written and verbal communication skills in English Required
• Intermediate-level MS Excel Required
• Problem-solving and critical thinking ability Required
• Detail-oriented Required
• Experience with MS Word, MS Outlook, and MS PowerPoint Preferred
• A self-starter that can operate under minimal supervision Preferred

Education & Experience

• High School Diploma / G.E.D Required
• Bachelors Degree Preferred
• Three (3) years of direct experience in Freight Forwarding, Logsitcs, or Supply Chain Management

Physical Requirements

• Ability to sit in front of a desk and / or in front of the computer for long periods
• Repetitive use of hand / grasping product, writing, and typing
• Stand / walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position.

They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.