Technical Support Specialist I

About the Role

As a Technical Support Specialist, you will offer technical end-user desktop computer support. This includes installation, configuration, and troubleshooting of desktop systems and network issues.

Responsibilities

• Installing, configuring, and troubleshooting desktop systems and workstations
• Resolving end user’s desktop computer issues, including hardware and printer troubleshooting
• Monitoring and troubleshooting IT infrastructure for operating issues using various software and hardware monitoring tools
• Performing asset management, physical inventory, recovery, and liquidation
• Assisting with daily backup procedures and liaising with third-party vendors for problem resolution
• Rolling out new software packages, upgrades, and desktop hardware
• Participating in problem resolution for all types of IT infrastructure, including hardware, software, and customer connectivity
• Fulfilling all other assigned duties

Requirements

• Have high school-level knowledge of computer hardware and software
• Be able to obtain A+ or other technology certifications
• Possess basic understanding of software monitoring tools
• Demonstrate good problem-solving and organizational skills
• Have experience in hardware / software installation and troubleshooting
• Be capable of performing physical inventory and asset management
• Be willing to liaise with third-party vendors for problem resolution
• Be adaptable and willing to fulfill all other assigned duties

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
• Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
3 hours ago