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Lead Contact Center Analyst

VirtualVocations
Chula Vista, California, United States
Full-time

A company is looking for a Lead Contact Center Systems Analyst to oversee contact center activity data and recommend technology system improvements.

Key ResponsibilitiesOversee implementation processes and solution design for technology system improvementsMonitor ongoing process improvements and communicate progress to senior managementIdentify opportunities to streamline business processes and improve user experienceRequired QualificationsBachelor's degree required5 - 7 years of related experience or equivalent experienceCall center IVR experience strongly preferredProficient in Excel and SQL strongly preferred

8 days ago
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