Case Manager - Family Self Sufficiency

Description Workday : Monday - Friday, occasional evenings / weekends Work hours : 8 : 30 a.m. 5 : 00 p.m. Location : Guadalupe Community Center, 1801 W.

Cesar Chavez Blvd, San Antonio, TX. 78207 and St. Stephen's CARE Center2127 S. S. Zarzamora, San Antonio, TX. 78207 Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary :

The Case Manager is responsible for coordinating services to clients seeking assistance through the Family Self Sufficiency programs to help attain self-sufficiency utilizing utility and rental assistance programs, by providing adult education, employment services, financial education, and life skills classes necessary to achieve assessed goals.

Upon assessment, the case manager will provide education, workforce development, financial literacy, as well as meeting the participant’s basic needs (food, shelter and clothing).

The Case Manager is responsible for referring eligible participants to programs within the organization and external partners.

The Case Manager will assist in enrolling participants for benefits through Texas Health and Human Services Commission and other supportive services they may qualify for.

Duties include but not limited to capacity building, course / curriculum creation, execution, and oversight, client recruitment and retention, case management, performance management, self-sufficiency outcomes, budget management, file maintenance and compliance, and monthly reporting of data.

Position Responsibilities :

• Complete intake and pre / post assessments; provide referrals to additional resources
• Assist with day-to-day program operations at St. Stephens and Guadalupe Community Center related to case management services including, but not limited to assisting participants with applying for emergency financial assistance, administering emergency funding
• Provide assistance in navigating and applying for resources such as SNAP, Medicaid / CHIP, housing, or other applicable resources / eligible services with other agencies such as Texas Health and Human Services and the Texas Pregnancy Care Network.
• Conduct Family Self Sufficiency program classes to assist in progressing clients to meet identified goals.
• Assist participants with applying for SNAP benefits as well as other programs.
• Assist eligible participants that receive service in Veronica’s boutique and submit billable services through Briteworks.
• Responsible for entering data into agency database on a timely manner
• Enter all data into appropriate program / funding databases. (HMIS, Briteworks, Report Spreadsheets, etc.)
• Submit monthly and quarterly reports in a timely manner
• Maintain an active caseload of participants to include follow-up care
• Other duties as assigned by Senior Management (Program Director, Associate Senior Director, Senior Director, etc.)

Competencies : Critical Thinking

Critical Thinking

Customer Service

De-escalation

Solution Oriented

Teamwork

Requirements

Minimum Qualifications :

• Education Bachelor’s degree in social work, related social / health service field, or business-related field preferred High School Diploma / GED with relevant experience
• Experience In addition to a degree, a minimum of one-year experience working in social services and / or customer service.

Experience may be substituted for degree in which case person must have at least 2 years of experience working in social or health services, customer service, and / or with vulnerable population.

License and Credentials Must be 21 years of age Must have reliable transportation Valid driver license Valid vehicle insurance Must have clean driving record Bilingual in English and Spanish preferred

Minimum Knowledge and Skills :

• Knowledge of Microsoft Office Programs and word processing.
• Knowledge of Internet, email, and basic phone and voice messaging.
• Ability to handle crises and use critical thinking.
• Ability to multitask and work in a fast-paced environment.
• Excellent verbal and written communication.
• Ability to maintain high standards of client confidentiality.
• Experience working in case management or within grant funding preferred.
• Must be detail-oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

Travel Requirements :

Travel requirements for the position includes 10% local and 0% overnight.

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.

g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability.

Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities