A company is looking for an SMB Customer Success Manager to drive product adoption and customer retention.Key Responsibilities : Act as the primary customer contact focusing on product adoption and contract utilizationDevelop renewal plans in partnership with renewals management to secure renewals and growthLiaise with internal teams to advocate for customer needs and drive product developmentRequired Qualifications : 3-5 years of experience in a Customer Success or customer-facing role in Software or MartechExperience managing a book of 40-60 customersExperience training and enabling multiple customer personas on softwareAbility to coordinate and influence internal and external stakeholders effectivelyComfortable in a start-up environment with a focus on agility and continuous improvement
Sr. Customer Success Manager
Understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Genesys Customer Success Manger and customers can achieve mutual success). The goal of this Genesys Customer Success Manager (CSM) role is to establish a lif...
Customer Success Project Manager
A company is looking for a Customer Success Project Manager to lead project integrations and support customer growth. ...
(Remote) Customer Success Manager
Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. Silverblaze is looking for a Customer Success Manager to join our team!. As a Customer Service Manager, you will ensure that our customers receive the highest level of ...
Digital Customer Success Manager
A company is looking for a Digital Customer Success Campaign Manager to enhance customer engagement through digital strategies. ...
Customer Success Manager
Being a majority black-owned FinTech located a block away from the famous Black Wall Street in Durham, NC, our vision is to create the “connective tissue” and “plumbing infrastructure” to facilitate Affordable Capital for All; CDFIs lending to borrowers, Banks participating with CDFIs on SMB loans, ...
Mid-Market Customer Success Manager
A company is looking for a Mid-Market Customer Success Manager to manage a portfolio of mid-market accounts and drive customer success. ...
Remote Customer Success Manager – Tadaweb
You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies. You will train and mentor our cus...
Customer Success Manager (FieldRoutes)
Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations. The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention ...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Sr. Product Manager- Agile - Mortgage Product & Pricing
The Product Manager will work with the Product Owner to convert the vision into a level of detail that the Product Owner and Agile delivery team can then prioritize as epics and features. This role is a Senior Product Manager who balances business, technology and design priorities to deliver brand-d...