Director of Divisional Operations, Wisconsin

Summary

National Veterinary Associates has an exciting opportunity to join our team of talented division leaders, who lead regional multi-site operations for our veterinary hospitals and pet resorts.

We are currently looking to add a Director of Divisional Operations overseeing a group of veterinary practices across Wisconsin.

This position can be based out of a home office anywhere in Wisconsin or adjoining states with access to a major airport.

Company Background

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually.

NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them.

NVA has been extremely successful over its 25+ year history and we're very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

The Position

Due to growth in the market, NVA is seeking to hire a Director of Divisional Operations.

• Oversee day-to-day operations of 15 veterinary hospitals with full P&L responsibility of over $40M
• The successful candidate will work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives
• The individual will build and maintain exceptional relationships with hospital administrators, medical directors, and their teams.

This will extend to new practices as they are acquired, preserving their unique cultures as the hospitals grow

• Opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency - all critical to success
• Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation

The Director will report directly to the Vice President of Operations - Central.

Qualifications & Competencies

• Multi-site, multi-unit experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformation to rigid standardization.
• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
• Results Orientation as demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations.

He / She will communicate objectives clearly to their teams; define meaningful performance measures, follow up regularly and provide coaching and assistance toward meeting goals

• Team Leadership and Collaboration as demonstrated by the ability to ability to build relationships with local management teams, delegate appropriately, use the talents of the team in the best combination, and actively engage the team in collective problem-solving
• Strategic Orientation as demonstrated by translating a vision into actionable plans and activities. He / She will have the ability to contribute to the company's overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives
• Commercial Orientation as demonstrated through improving profitability with a focus on revenue including service mix and pricing, and improving same-store growth / margins
• Time management skills to manage priorities across and within several hospitals; ability to prioritize tasks and opportunities

Requirements / Personal Attributes

• 7+ years of progressive operational management experience with a record of success
• Bachelor Degree required; MBA preferred
• Passion and understanding of the human-animal bond
• Veterinary / animal health or human health management experience is a plus
• Learns quickly, and can rapidly absorb new information
• Self-motivated while also expert at coaching and inspiring others
• Willingness to travel up to 60-70% of the time
• Ability to roll up your sleeves and get things done with enthusiastic participation

Compensation

The total cash compensation range (base salary plus opportunity for bonus) is between $208,000-221,000. The role is eligible for benefits and long term incentives.

LI-REMOTE.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams.

We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together.

Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth.

We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.