Service BDC Representative

Job Summary :

Delray Buick GMC is seeking a motivated and customer-oriented Service BDC Representative to join our team in Delray Beach, Florida.

As a Service BDC Representative, you will be responsible for providing exceptional customer service and support to our clients regarding their vehicle maintenance and repair needs.

This is a full-time hourly position within the auto industry and is perfect for a self-motivated individual looking for a customer service role.

Compensation & Benefits :

We offer competitive hourly pay and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.

In addition, you will have the opportunity to grow and develop within our company.

Responsibilities :

• Answer inbound calls and respond to emails from customers regarding their vehicle service needs
• Schedule service appointments, confirm appointments, and follow up with customers
• Communicate with customers to obtain necessary information for service appointments
• Provide exceptional customer service by addressing customer concerns and resolving issues
• Utilize customer service skills to retain and enhance customer relationships
• Develop and maintain knowledge of our products, services, and promotions to accurately answer customer inquiries
• Maintain accurate and detailed customer records and service histories
• Collaborate with service department staff to ensure efficiency and customer satisfaction
• Meet or exceed customer service goals and standards

Requirements :

• High school diploma or equivalent required
• Previous customer service experience in the automotive industry preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in Microsoft Office and other computer applications
• Ability to multitask and work in a fast-paced environment
• Willingness to work flexible hours, including weekends and evenings
• Must pass a pre-employment background check and drug test

EEOC statement :

Delray Buick GMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.