ENDPOINT TECHNICIAN I (61034903)

Salary : $50,232.00 - $60,278.00 Annually

Location : Richland County, SC

Job Type : FTE - Full-Time

Job Number : 169361

Agency : Department of Transportation-Headquarters

Opening Date : 09 / 24 / 2024

Closing Date : 10 / 8 / 2024 11 : 59 PM Eastern

Class Code : : AM65

Position Number : : 61032830

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Band : Band 6

Hiring Range - Min. : $50,232.00

Hiring Range - Max. : $60,278.00

Opening Date : 09 / 24 / 2024

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : Apply online and fully complete all sections of the application. A resume may be provided, but will not substitute for completing any section of the application.

Accurately respond to all Supplemental Questions since they are part of your official application and are used to initially screen applicants.

If the selected candidate indicates attainment of a college degree(s), he / she may be required to provide an official college transcript within thirty (30) calendar days of employment.

Failure to provide documentation within the required time frame may result in termination of employment. SCDOT Human Resources Office, Room 115, 955 Park Street, Columbia, SC 29201. Phone : (803) 737-1321.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Supervises IT Customer Support Specialist Ill's to include training, scheduling, and prioritizing their daily work. Ensures that all work schedules, installations, repairs, upgrades, etcetera are done in a timely and orderly manner.

Also, assures that all work is performed in accordance with SCDOT policies and procedures while minimizing delays for IT users.

Helps / works with managing and maintaining the SCDOT Microsoft Desktop Deployment Toolkit (MDT) environment. Add new or adjust existing PowerShell scripts to install software during each Task Sequence of the deployment process.

Research to maintain existing technology and to be aware of new technology to successfully incorporate changes as needed.

Assists with SCDOT Microsoft Endpoint Configuration Manager (MECM). Helps / works with building packages for deployment, checking the status of deployment packages, assist with maintaining existing collections, assist with building new collections, and build queries as needed.

Ensures compliance with IT policies and procedures. Handles IT security issues in a timely manner. Consults with users concerning IT needs and develops recommendations for management.

Identifies IT training needs and schedules HQ provided training classes.

Diagnoses and resolves hardware, software, and network problems reported by users. Installs, configures, maintains, transports, and upgrades computers, printers, and other IT equipment.

Installs software as required.

Assists the Regional IT Endpoint Technician II at HQ in recording and tracking hardware and / or software inventory and surpluses equipment in accordance with policies.

Assists with the removal and disposal of obsolete equipment and other components, salvaging usable parts. Performs other related duties as assigned.

Minimum and Additional Requirements

A high school diploma and two and one-half (2.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems;

or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer.

May be required to lift up to 50 lbs. May be required to work outside of normal work schedule, especially during inclement weather and / or other departmental-related emergencies.

Requires the ability to drive, walk, stand, stoop, climb, lift, kneel, reach, etc. for the purpose of troubleshooting, moving, repairing IT equipment, cables, etc.

Additional Comments

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options;

and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.

For these positions, contact the hiring agency to determine what benefits may be available.

Are you a current SCDOT employee? Your work experience with SCDOT should be reflected on the application in the work history section.

Failure to accurately reflect work history may result in non-selection.

Are you a former SCDOT employee? Your work experience with SCDOT should be reflected on the application in the work history section.

Failure to accurately reflect work history may result in non-selection.

Please indicate the highest level of education you have attained. If you have not completed high school, please indicate the highest grade you completed.

What class driver's license do you possess?

• Class A (CDL)
• Class B (CDL)
• SC Class C
• SC Class D
• Other State Driver's License
• None

How did you find out about this vacancy at the South Carolina Department of Transportation? Please check all that apply.

• Job / Career Fair
• Referred by current SCDOT employee
• SCDOT presentation
• Sign or billboard
• Bumper sticker / magnetic sign
• Facebook or Twitter post
• Internship
• Newspaper Ad
• Radio Ad
• Television Ad
• Trade Journal
• Referred from Vocational Rehab
• Referred from Department of Employment and Workforce
• Jobs.SC.Gov webpage
• Other

If you selected other please explain how you found out about the vacancy at the South Carolina Department of Transportation.

If you were referred by a current SCDOT employee, what is their name?

I understand that I must complete the state application to include current and previous work history and education. A resume cannot be submitted for completed work history and education sections of the employment application.

Only information contained within this application will be used to determine my qualifications for this position or for any other employment consideration should I be the selected candidate.

I have read and acknowledged this statement.

My failure to accurately and completely describe my work experience may prevent my application from being forwarded to the hiring manager.

I understand and acknowledge this statement.

Required Question