General Manager - Fuel Facility

Job Location : O'Hare International Airport (ORD), Chicago, IL 60666.

Salary : $160,000.00 - $180,000.00 - Pay commensurate with experience

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.

The MA General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Federal regulations and all station operations, service delivery.

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

Main responsibilities

• Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station.
• Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, and Federal regulations.
• Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery.
• Leads by example and provides immediate and direct feedback to employees and colleagues.
• Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information.
• Participates in the development of station-level budget.
• Ensures the means for proper staffing, planning, and scheduling are in place.
• Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payment.
• Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses at the station.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction.
• Uses customer feedback to constantly develop and improve capabilities and processes.
• Pursues opportunities for new business and growth of existing services.
• Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and / or Storm Water Pollution Prevention Plan (SWPPP).
• Assigns / delegates a Safety, Security, & Compliance Manager / Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base.
• Appoints a Principal Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
• System (EMS) assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management.
• Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.
• Assists in the investigation of accidents, injuries, and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained.
• Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN), to include timely reporting, Employee follow-up, and aggressive Return-to-Work promotion.
• Leads and motivates hard working teams to deliver excellent quality and productivity.
• Directs and motivates Managers to achieve agreed targets.
• Reviews leading and lagging indicators of Safety and Operational performance (i.e. : SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
• Conducts routine (weekly) Staff Meetings.
• Completes the Manager’s Self-Certifications and other Workplace Inspections (as required).
• Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning, professional growth, and opportunities for improvement.
• Establishes Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance.
• Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to :

Qualifications and Experience

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Preferred

Extensive management and / or support service experience, preferably in an into plane fueling or ground equipment fueling environment.

Minimum of five (5) years in into plane fueling services and / or Fuel Tank Farm management responsibilities.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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