Manager, Regional Operations

Position : Regional Operations Manager

Location : Our organization is rapidly growing and are open to candidates located in the Midwest, Southeast and Texas markets.

Compensation : Competitive compensation, dependent of experience. Role is full-time, exempt, benefits eligible.

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier.

Using a simple app, our members can book donations and track earnings from the palm of their hand. Through our tech-forward approach, we offer each member a highly personable, best-in-class experience that is consistent at every visit.

Our vision is to introduce an elevated plasma donation experience grounded in convenience to markets with smaller populations.

This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

Come join us as we help the world gain access to more plasma - one donation at a time.

What You'll Do

• Help the business create scalable solutions for day-to-day and strategic operational challenges that come from hyper-growth (Join Parachute is opening new brick and mortar centers monthly and launching 3 new products)
• Oversee the region's $25M+ budget and have full P&L oversight
• Build exceptional local leadership in your region by recruiting, training, and mentoring operations staff to build and retain a high-performing team
• Utilize data to identify processes and / or operational gaps that could be improved both locally and regionally
• Create processes and tools that allow our local operations to run more efficiently and become more customer-centric
• Collaborate with Regional Quality Manager on assigned donor centers to maintain regulatory compliance of region
• Oversee the region's day-to-day operational outcomes and steer the region to hit KPIs
• Work cross-functionally across multiple teams to help launch or implement new initiatives and services
• Collaborate with local leadership to grow staff engagement and support Join Parachute's mission
• Travel 25-60% of the time visiting your portfolio markets and working shoulder-to-shoulder with local leadership on process improvements

Who You Are

• A proven operator with a track record of improving outcomes while possessing the managerial skill to bring your team along on the journey
• An end-to-end problem solver with the ability to identify operational weaknesses and lead in solutioning, implementation, and measuring impact
• Experienced in operational range, understanding the value of working with imperfect solutions in hypergrowth and the importance of strong SOPs and operational discipline
• Data-driven, with a natural inclination to operate through numbers
• Socially dexterous, comfortable being the platform where multiple stakeholders meet and leading matrixed operations
• Have 7+ years of operations leadership experience, ideally in a high-growth field with multi-unit operations
• Hold a bachelor's degree with a record of exceptional academic and professional achievement

Other details

• Pay Type Salary
• Travel Required Yes

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