Job File Coordinator

Job Description

Job Description

Benefits :

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement

Summary

SERVPRO of Rocky Mount & Tarboro is seeking a highly organized and proactive Job File Coordinator / Office Assistant to join our team.

This multifaceted role is crucial in ensuring smooth office operations and providing exceptional customer service. The ideal candidate will be primarily responsible for maintaining our job files, answering and directing phone calls, greeting visitors, and managing incoming leads.

Additionally, you will provide support across various office tasks, assisting other departments as needed. The Job File Coordinator will play a key part in keeping our job files organized, efficient, and responsive to both customer needs and internal franchise requirements.

Primary Responsibilities

• Provides daily job file notes throughout the project using job tracking dashboard system
• Accurately perform job file documentation and coordination with restoration and mitigation managers, as needed
• Identifies general project requirements and / or constraints to bring the structure and contents to pre-loss conditions
• Communicate with adjusters regarding scope and answer questions about the job as necessary
• Be familiar with project requirements (National Account bulletins, Insurance company requirements, local agreements) that may be applicable to the project

Position Requirements

• A minimum three years of office administrative experience
• Detail oriented with an emphasis on project management and accurate note documentation
• Proficiency in managing phones and resolving customers needs is also required
• Confidence in Microsoft Office and project / job dashboard management software system
• Experience in insurance, restoration, or construction industry is preferred

Skills / Physical Demands / Competencies

This position requires some sitting for extended periods of time

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.

Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws.

All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.