Airtron Heating & Air Conditioning of Indianapolis is currently hiring for a full-time Customer Service Associate to provide first-class customer service as they answer questions, schedule appointments, and offer HVAC system upgrades to our clients in the Indianapolis, IN area.
This call center position earns a competitive wage of $16-$18 per hour , with commission opportunities.
In addition to competitive pay that comes in a weekly paycheck and our casual atmosphere , we offer the following benefits :
- 401(k) with company match
- Stock purchasing plans
- Referral bonuses
- Paid time off (PTO)
- Health savings account (HSA) with company contribution
- Health, Dental, and Vision
- Life insurance
- Disability insurance
- Flexible scheduling
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application .
We hope to meet you soon!
DAY-TO-DAY
This full-time call center position has flexible working hours with day, evening, and weekend shifts available.
As a Customer Service Associate, you are on the front lines, dealing directly with our customers. You make sure to keep an upbeat, positive attitude as you interact with each client over the phone.
As you take incoming phone calls, you answer questions, set appointments, and schedule home visits. You help offer and upsell our HVAC products and upgrades to current and potential clients.
To help all our teams work effectively together, you document accurate project details and customer concerns, monitor voicemails, and send appointment confirmations.
With your friendly and warm demeanor, you follow up with clients over the phone to ensure everything is going well with their new or repaired HVAC system.
You love interacting with people and take pride in ensuring customer satisfaction!
ABOUT AIRTRON HEATING & AIR CONDITIONING OF INDIANAPOLIS
Airtron Heating and Air Conditioning, an NRG company, has established itself as one of the leading providers of HVAC systems.
We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost.
With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work.
No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.
We are a family-oriented company that offers flexibility because family comes first! Employee engagement and a positive company culture are of utmost importance to us and we plan a variety of company events and outings to create a sense of community.
Our work environment is dynamic with a great work-life balance , and the career opportunities across our businesses offer daily variety and challenges.
No day is ever the same. We value the opinions of our team and encourage feedback . Providing career growth to our own employees is critical to our ongoing success.
We give you the opportunity to take charge of your career and income with abundant promotion opportunities and stock purchasing plans .
OUR IDEAL CUSTOMER SERVICE ASSOCIATE
- Comfortable on the phone - enjoys talking on the phone with clients and can quickly build rapport
- Excellent communication skills - ability to clearly express concepts
- Active listener - makes an effort to hear, understand, and retain information as it is told
- Focused - able to manage time effectively and stay organized
- Team player - focused on the needs of others, both customers and team members
If this sounds like you, keep reading about this call center position!
REQUIREMENTS FOR A CUSTOMER SERVICE ASSOCIATE
- High school diploma or equivalent
- Previous call center experience
- Previous sales experience
If you meet the above requirements, we need you. Apply today to join our call center team as a Customer Service Associate!
Location : 46203
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