Sales Support Manager

Description

Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction.

Manages a team of 15 or more associates in multiple locations, states, and / or markets. Reports to the Regional Sales Support Executive.

Key Accountabilities include :

Manages Sales, Client Satisfaction, Fulfillment, and Operational support activities provided by Sales Support Associates (SSA).

Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support, CIBR input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities.

• Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc.
• Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end;

maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses

Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners (e.

g. : Client Delivery and Service, Product Delivery, etc) to ensure optimal effectiveness.

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion : Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications :

• 3+ years of people management experience
• Strong ability to coach, motivate and develop a team
• Influence management, relationship-building and conflict resolution skills
• Demonstrated solid business acumen along with data analytic abilities in support of sales activities
• Strong written and verbal communication skills

Desired Qualifications :

• Bachelor’s degree or equivalent work experience preferred
• Business Banking or overall Commercial Banking experience
• Treasury products / service knowledge

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Skills :

• Executive Presence
• Inclusive Leadership
• Influence
• Relationship Building
• Risk Management
• Decision Making
• Hiring and Onboarding
• Issue Management
• Performance Management
• Sales Performance Management
• Business Acumen
• Business Analytics
• Business Development
• Business Process Analysis
• Customer Experience Improvement

Shift :

1st shift (United States of America)

Hours Per Week :