Referral Assistant

Job Description

Job Description

Description : JOB SUMMARY :

JOB SUMMARY :

An individual employed to assist in the activities of the Referral Specialists and office staff of Commonheart Home Health.

This involves the performance of a variety of clerical, scheduling, and administrative duties. This position is accountable to the Director of Home Health.

ESSENTIAL JOB FUNCTIONS :

• Maintains and actively promotes effective communication with all individuals.
• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Responsible for on-call services, as assigned.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Maintains patient charts and assists with referrals.
• Maintains the confidentiality of patient and agency information at all times.
• Manages the daily nursing schedule to ensure alignment with productivity standards.
• Implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Performs analysis of admission and discharge trends by business unit in order to accurately plan referral capacity.
• Performs other specific projects relating to intake, data entry, and computer operations as required.
• Manages the initiation of service and continuous monitoring of telehealth units
• Abide by all Commonheart Home Health policies and procedures.

Requirements : QUALIFICATIONS :

QUALIFICATIONS :

• Commitment to quality outcomes and services for all individuals.
• Ability to relate well to all individuals.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to adapt to change.
• Excellent communication and human relation skills.
• Ability to maintain and protect the confidentiality of information.
• Ability to work cooperatively with other members of the team.
• Tolerant of interruptions and willingness to be flexible with daily routine.
• Anticipate needs of the staff, patients and families.
• Working knowledge of computers and medical terminology.

EXPERIENCE AND TRAINING :

• High School diploma or equivalent required.
• Education or certification in office administration preferred.
• 2-3 years’ experience performing administrative tasks (scheduling, phone calls, customer service, etc.) required. Experience in a health care or human services setting preferred.
• Must be knowledgeable in the general use of the computer and other office equipment.

CNA2024 #CNA24