IT Support Technician I

Come grow with Marotta, named one of New Jersey’s Top Workplaces for the third year running and a Top Workplace USA for 2024.

You will have room to grow and be a part of an exciting team, all within a warm and welcoming environment. With compressed work week and hybrid work schedule options, Marotta values their employees.

We specialize in the design, development, and production of precision control components and systems. Founded in 1943, Marotta has been at the forefront of Aerospace & Defense milestones for over 80 years from breaking the sound barrier on the Bell X-1 and landing the first man on the moon to playing a critical role on today’s advanced U.

S Navy platforms as well as the emerging commercial Space industry. Our products and expertise range from high performance valves to complete sub-systems that integrate electronic controls, actuators, and power conversion systems.

We have received over 200 patents for our technologies and support the most demanding applications found on military aircraft, tactical systems, submarines, surface ships, satellites, and space launch vehicles.

Our teams have repeatedly been recognized for outstanding performance by some of the most prestigious organizations in the world including The Boeing Company, Lockheed Martin, NASA & Northrop Grumman.

IT Support Technician I ESSENTIAL FUNCTIONS The IT Help Desk is the central point of contact for all IT related incidents and service requests.

The role of the IT Support Technician is to provide front line support for all staff. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

The desktop support technician is required to track all support requests through a ticketing system and track all resolutions to issues.

IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.

Minimum Required Qualifications :

• Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software
• Minimum 1-year experience or education equivalent
• Must be a US Citizen

Additional Desired Qualifications :

• Network cabling experience is considered a plus
• Knowledge of JIRA Service Desk or a similar ticketing system a plus

Essential or Primary / Key Responsibilities :

• Complete work orders such as : Installing equipment Connecting and moving devices Installing disk drives, memory and other hardware components Software installations Install Windows OS on new computers
• Sets up technology for new hires
• Provide desktop, mobile device, phone and email usage support and training to new users
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment
• Adhere to policies for access control and security administration, including password troubleshooting and password resets
• Assemble, install, configure and test computer equipment
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service

Work Environment :

• This job interacts both in a professional office environment and a manufacturing / machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).
• This is a full-time position. On-call rotation and occasional weekend support is expected.
• This position is based in our Parsippany location and may require occasional travel to our Montville office location.
• No regular travel is expected for this position

Physical Requirements :

• While performing the duties of this job, the employee is regularly required to see, talk, and hear
• The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel
• The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility
• The employee may be required to lift, push, pull and / or move items weighing up to 25 pounds

This position is at our Parsippany, NJ office location. Many of our contracts require proof that you are a U.S. citizen and / or that an export license has been obtained for employees who are citizens of certain countries.

Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and / or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.

We offer a highly competitive compensation package for this outstanding position plus a quarterly bonus along with a full range of top quality benefits and employee services including : medical, prescription, dental, vision, life and disability income insurance programs, 401k retirement plans with company match, generous tuition aid program, paid vacation, sick and personal days, paid holidays and flexible work hours with compressed work week options.

We recognize and reward our employee's accomplishments and host several employee engagement events per quarter. If you are looking to grow or accelerate your career and be part of a best-in-class organization while enjoying a work-life balance,