Customer Service SpecialistIMCS Group • San Francisco, CA, US
Customer Service Specialist
IMCS Group • San Francisco, CA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionThis role is 100% remote and time-zone flexible (between ET and PST). This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific time zone), Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate! Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email Proactively identify issues and potential failures and implement mitigation tactics Execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform You have a multi-faceted background with the ability to multi-task and think on your feet (not a call center type role) You have a bachelor's degree or equivalent amount of work experience You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or healthcare You are a highly motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using Client's brand voice and tone You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Tittle : Operations Clerk-II
Location : 100% Remote
Duration : 3+ Months
Pay range : $20 - $21 / hr on W2
Description
- Client is piloting a new offering in the health sector.
- You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
- This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptionally quality.
- To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
Note on Logistics
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Customer Service Specialist • San Francisco, CA, US
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