Senior Director

Senior Director

As a CBRE Senior Director, you will drive the growth and expansion of CBRE's Account Management business by supporting teams through operational excellence, client care initiatives, and the CBRE Way, for clients in the greater Chicago and Midwest market. This is a hybrid position, offering a blend of in-office and remote work. You will directly and indirectly lead and manage a portfolio of accounts and the teams delivering advisory and transaction management services to these accounts. This role involves partnering with Transaction Management teams, Brokerage teams, Advisory geographic leaders, sector leaders and sales teams, alliance directors, and other senior-level managers to ensure the continued growth and expansion of Account Management. This role will focus on supporting the highest level of satisfaction of clients through world class delivery of occupier advisory and transaction management services. The successful individual will forge highly effective working relationships with clients, the sales and solutions team, accounts, transaction professionals, consulting and other advisory services experts to accomplish geographic and business line objectives.

What You'll Do :

• Partner with executive management to develop and implement strategies that optimize account management for assigned accounts.
• Serve as subject matter expert on transaction management service delivery and operational excellence.
• Lead or support initiatives and practices including transitions, transformations, team performance, account model restructuring, and process improvement.
• Be accountable for the financial and non-financial performance of the accounts and expand revenue opportunities.
• Understand the business and real estate strategies of your clients and bring enterprise-wide resources to deliver proactive solutions which provide a consistent pipeline of growth opportunities.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross train staff. Set and track staff and department deadlines.
• Assist with driving operational strategies, ensuring efficient and effective operations.
• Direct the business operations activities. Develop partnerships with internal department management.
• Apply a robust knowledge of multiple subject areas, the business, and key drivers that impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multidimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards.

What You'll Need :

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).