Manager, Telecommunications

Job Description

Job Description

Description

Overview

The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library.  We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.

The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments.   The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.

Key Responsibilities

• Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel / Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
• Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
• Lead efforts to install and upgrade the voice systems to a common VoIP platform.
• Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
• Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
• Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data / phone cabling installations.
• Manage telecom vendors that provide hardware support and provision / maintain the circuits, and provide outsourced services such as voice conferencing.
• Maintain an accurate inventory of the voice system equipment and circuits.
• Periodically reconcile telecom bills against active services to ensure proper billing.
• Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.

Required Education, Experience & Skills

Required Education & Experience

Required Skills

Preferred Qualifications

Preferred Qualifications

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values :

Physical Duties

Physical Required?

No

Schedule

M-F 9-5, some flexibility

Weekends and nights as required.